Support

Accounts are created by your employer, so there is no sign-up in the app. Use the email and temporary password your manager gave you. On first sign in, the app asks you to choose your own password.

Forgot your password? Ask your manager or the office to reset it from the admin panel. They'll give you a new temporary password.

Without signal, notes wait safely on your phone. The counter at the top of the Record screen shows how many are waiting. They send on their own as soon as you're back online, so there's no need to record them again.

The app needs microphone access to record. On iPhone open Settings → AZUS Field → Microphone. On Android open Settings → Apps → AZUS Field → Permissions → Microphone.

Hours are built from what you say: starting work, going to lunch, back from lunch and finishing. If you forgot one, tell your manager. They can correct the shift in the admin panel, and the change shows in your timesheet.

Check that notifications are on in the app's Settings tab and in your phone's settings. Notifications for a chat you already have open are not shown, because you're already reading it.

You can ask for your AZUS Field account and its personal data to be deleted at any time:

• Email support@azus.ai from the email address you sign in with, with the subject "Delete my account" and your company name.
• Or ask your employer's admin to remove your account from the admin panel.

We confirm the request by email. Your sign-in, profile, device tokens and chat history are then deleted, and your voice notes and reports are deleted or anonymised within 90 days. Where your employer must keep timesheets by law, we keep only the hours records it needs, without your voice recordings. Details are in the privacy policy.